Sign Ups on YOP not going through

October 16, 2019

[Update] October 21, 2019: This issue should be resolved. If you still have this issue, please report it immediately to


We are currently facing an issue where a small percent of sign ups are failing on YOP. This is being caused by the technology we use to flag fake sign ups. The reCaptcha system is flagging the sign up as fake in situations that they are not fake. This week we implemented an error message when the sign up fails asking EPs to send a ticket to If you are with a sign up that this happens to help them report this using the bug reporting guidelines:

We are working to understand how we can implement other security solutions and improve the flagging.