Expected Analytics Downtime

June 19, 2018

Final Update 28/6/18: After extensive testing, we have confirmed that analytics are accurate and can be used normally again. Additionally, you will notice a significant difference in speed to load analytics, as all 6 products in 4 statuses of most entities load within 10-15 seconds on EXPA3. Please contact expasupport@aiesec.net should any issues persist.

Update 26/6/18: It seems that some entities are seeing numbers higher than they should be seeing. Please stand by as we investigate.

Update 26/6/18: Almost all analytics seem to be working properly again. For certain bigger entities, if you request analytics over a big time period, it’s still failing, however majority of the requests are working now and you should be able to start using analytics again reliably. We are, of course, working on a fix for the requests that are failing.

Update 25/6/18: For some requests, we are still experiencing delays in the calculation of the analytics, but for most of the cases it should work. Our developers are currently investigating.

Update 21/6/18: The recalculation has started. Our development team found a way to ensure that the current numbers are not lost in the process of analytics recalculation, and only happen in the background. Please note that the numbers you see right now are for reference only and may be lower than the actual number. Also, expect intermittent downtime on certain parts of the system. Keep checking this post for updates.


Over the last week, we’ve been working hard to find and tackle every bug on EXPA so that you are able to have a smoother experience with the platform. One of the bugs that has been reported multiple times is difficulty with viewing analytics. We have made some changes to the way we calculate analytics which should lead to analytics appearing much quicker on EXPA3. However, for this, we need to recalculate all our numbers, which means analytics will all be reset to 0 and then calculated again.

This action will solve two issues:

 

  • Slow loading or unable to load analytics for many entities
  • Incorrect calculation of analytics for some entities

 

Please note that no data will be lost in this process, however you will simply not be able to view analytics temporarily.

The recalculation will start on Thursday, 21/6/18, 6:00 AM GMT+2, which means from hereon, all analytics will start showing very low and wrong numbers. This affects both EXPA v2 and EXPA3. We expect the analytics of 2017-18 to be available again by Friday, 22/6/18, 11:30 PM GMT+2 which means you will be able to view analytics of the 1718 term but analytics from older time periods will appear incorrect. By Sunday, 24/6/18, 11:30 PM GMT+2 all analytics should be back to normal, however please allow a deviation of up to 8 hours from the mentioned times.

You will still be able to perform operations. All acceptances, approvals and realizations that happen in the period of the recalculation will appear once the recalculation is completed. No acceptances, approvals or realizations will be lost in the process.

This analytics recalculation is part of our Bug Week, a week dedicated to finding and clearing bugs on EXPA that are inconveniencing operations. Please click the link above to read more about Bug Week.