Archive of published posts on November, 2019

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Delay on emails being sent


We are facing some issues on sending emails through the platform to the masked emails. You or your EPs might experience some delays on receiving these emails. Note that this is happening only with masked emails.

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API Instability & Fixes


Update November 25, 2019 4pm GMT -5: All issues we had on the last 4 days were resolved. We finished up by correcting all analytics today a few hours ago. If there is any further issue, do not hesitate to enter in contact with us. For more information on the issue, read the post below.

Update November 21, 2019 7am GMT -5: Based on a spot check from the platforms team applications from the last 1 year are now appearing in YOP and in all parts of EXPA. Analytics will still be incorrect until 25th November, Monday, 5AM GMT. If you are missing an application in EXPA please report it and if an application is not appearing in YOP report it to

Currently we are facing some performance issues on the infrastructure on all platforms. That might affect external integrations as well.

Currently after an EP applies the application is not appearing in the YOP user’s application page and in EXPA application CRM (List view). The issue started on November 18th. Any AIESEC member or YOP User can check their application page with the application ID on the links:



You should be able to check your applications normally starting at 21st November, Thursday, 12PM GMT.

To be clear: The applications are being created, but they are not being shown in the CRM and  YOP and EXPA profile! Until 21st November, Thursday, 12PM GMT, which is when you will have access to the applications again in the CRM, we will be updating a file called “Applications from 2019-11-17 to 2019-11-20.csv” every 2 hours with the application links for you to be able to check the applications. The file can be found at in the folder “Pink and Yellow Forms” and can be accessed only through an account.


EXPA: You click directly in the link provided in order to access the application from your entity in EXPA.

YOP: Send this link to the EP for he/she to be able to access the application and sign the AN, Fill out LDA, Input flight details and all actions an EP does in its application profile.


You can check the managers of the EPs in the conversations tab in EXPA application page.


There was also a delay being caused in the masked emails being delivered to users, we are working on fixing this so that emails will arrive in a timely manner. This should no longer be the case.

In order for the issue to be fully solved, we will be running a fix until 25th November, Monday, 5AM GMT, which will affect the Performance Analytics until this date and time. This is our first priority and we are working in way to not affect your operations.

The files can be accessed by all users with an email address. This means that you can now simply forward this email to your network and ensure they use their emails to open the folder. Please share these files with your network!
Please do not send access requests, if you cannot access the drive use an email to open it.
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Sign Ups not being created in certain scenarios


Currently in certain situations a user will sign up on and then try to login to their account on YOP and POP and it will not be created. This is because the information is recorded but not being stored in our database. There are a few situations when this might occur:

  • Internet issues during sign up
  • Request Timeout during sign up
  • A user signs up using social login page and then doesn’t select an LC. If the user leaves YOP before selecting an LC their sign up fails. (This does not happen on POP).

We are working on a short term solution which will check every 30 minutes if there is a sign up that was not sent to our database, and then send the information over. The solution will also let the user know their account is ready. The fix should be ready by the end of November. Until then if you have a sign up that cannot login have them send an email with the email they used to sign up on explaining the situation to

Thank you to AIESEC in Spain, AIESEC in the Czech Republic, and AIESEC in Panama for reporting these issues that helped us identify this bug.

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