Archive of published posts on September, 2018

Back home

EPs are not being able to generate their certificates.

09/19/2018

Some of the EPs cannot find the button to generate a certificate, or find that their certificate is misaligned with their information. We acknowledge the issue and we are currently working on different implementations to avoid this issue on the long term.

 

We have changed the flow of the certificate generation to avoid a technical problem. Now the EP will click the same button to generate the certificate, in the backend the certificate will be generated and as soon as Its prepared it will be sent to the EP via email. In case the EP has the communication via email off we will prompt him to change his settings to be able to send him the information properly.

 

No Comments