Archive of published posts on March, 2018

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EFSET not working


Update 29.03.2018: We have now disabled EFSET for all opportunities until we solve this issue with their developers.

Right now, the EFSET English Proficiency test is blocking EPs from finishing their application. If you are an Opportunity Manager and have EFSET enabled in your opportunity, please consider disabling this option until the bug has been resolved.

Our developers are working with Education First to resolve this as soon as possible!

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EXPA System Issues


We have identified the following system issues:

  • Cannot view opportunities
  • The applications page is showing less or no applications than should exist (eg. when you click on a number in analytics or E2E)
  • The Add Comment feature does not work

We are working on a fix for these issues. Please stay tuned to this post.

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Emails not being generated


This issue has been resolved. We have hit our capacity for email accounts on We are looking into how we can delete unused accounts without affecting users who are still using their email addresses. We expect a fix in Week 1 of April.

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Slowdown 12/3


This issue has been resolved.
We are currently experiencing slow connection timings. We are investigating. Keep track of this post for more info.

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Cannot add Managers


This issue has been resolved. You should be able to add managers to all your opportunities, people, organizations, and also assign members to teams.

A brief of the issue and steps taken over the last few months to fix it are available in the crossed out text below.
We are working on a fix. For now, please note that the autocomplete function still works in most cases, however it is extremely slow and you will have to wait a minute or two. To speed things up, please type the member’s entire name including middle names.

We’ve not 100% solved the issue where you can’t add members to a committee, but we have an alternate solution – we added a button to invite them through email. If you type their EXPA login email and hit invite it will add them to the committee. This should solve the problem for now. Screenshot:¬†

We’re still working on the issue where you can’t add someone as an EP/OP manager, but in general you should see better performance than before and it should take <10 seconds to be able to search now.

Please note that the system is a little slow for the next few minutes because of the fresh deployment.

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