Archive of published posts on February, 2018

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Slowdown 27/2


This issue has been resolved.
We are currently experiencing slow connection timings. We are investigating. Keep track of this post for more info.

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Unable to open forms due to “Home office must be an lc”


This issue has been resolved.
We are aware of this bug and working on it at highest priority.

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MailGIS being moved to GIS


This issue has been resolved.

Update 27.03.2018: We are currently moving the MailGIS system to GIS. On a technical infrastructure term this means that instead of a fragile infrastructure hosted on a single server that works with the API, our new mailing system will be deeply integrated into our platform. This means that soon, you will be able to upload your national templates on EXPA itself.
Right now, all Sign-Up-flow emails are already being sent by GIS itself (instead of MailGIS) and MailGIS is not sending anymore. In this week, we are working on implementing the Application-flow emails.
In practical terms this means that right now, all your EPs are receiving emails from the global template. We will keep you updated

Update 08.03.2018: As of now all emails are live. We are monitoring. Let us know if you run into any problems!

Our MailGIS server is causing a high delay on our API that brings down the whole server, slowing down the entire Global Information System. This is causing huge delays for users on and EXPA.

Until we found a solution, we suspended a few of the emails being sent.
Right now we are not sending the following emails:

– person not accepted (N2.1)
– person not applied for 3 days (N1.1)
– person not applied for 8 days (N1.1.1)
– person not applied for 13 days (N1.1.1.1)

Ways forward are the following:
* Implementing a new way to queue our emails. This will still lead to delays in them being sent, but will not slow down the entire GIS. All emails will then be sent again. ETA: Today (07-03-2018)
* Moving the MailGIS Infrastructure entirely into the GIS infrastructure. This is a big step and will require major development. Cannot give an ETA.

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Search filters not working on


The issues have been resolved.

Right now, using the search filters on, will not affect the results that are actually being displayed. We are aware of the issue and are working on fixing it.

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Analytics incorrect 2/2/18


This issue has been resolved.
Due to some optimizations we made to the database, we had to recalculate analytics. No data is lost and all other systems are running. Everything will be back to normal. We will update this post with an ETA and better explanation.

All times are in GMT+1.

Update 1:48 We deliberately scheduled a partial reindex to optimise our database for Friday night to cause the least inconvenience possible. We did not expect applications analytics to be affected – hence we did not give an advanced warning.

What we know is: people and opportunities search is not working correctly, and analytics are showing very low numbers. All other functions of EXPA are working.

Update 10:56 ETAs:
– Opportunities are working fine again
– People will be done in ~6 hrs
– Applications (and consequently, Application Analytics) will be done in ~12 hrs

Update 18:25 Opportunities and people should be working properly again. Applications will still take another 8-12hrs to complete.

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